Use of the HOP Websites:
The HOP Websites are not intended for children or users under the age of eighteen (18). Children may not provide any information to or on the HOP Websites. We do not knowingly collect personal information from children. If you are under the age of eighteen (18), please do not use or register to use the HOP Websites.
Information We Collect and How We Collect It:
We collect several types of information from and about users of the HOP Websites, including information:
We collect this information directly from you when you provide it to us or automatically as you navigate through the HOP Websites. Information collected automatically may include usage details, IP address, and information collected through cookies. A cookie is an element of data that a website can send to your browser, which will then be stored on your computer system. These cookies are used to make your visit to a HOP Website tailored to your individual preferences. You are free to decline these cookies by setting your browser accordingly; however, refusing cookies may prevent you from accessing some pages of the HOP Websites.
Information collected automatically helps us to evaluate how our visitors use and navigate the HOP Websites, including the number and frequency of visitors to each page of a HOP Website and the length of their visits. HOP or its authorized vendors may use this information to make the HOP Websites better and more responsive to the needs of users.
How We Use Your Information:
Information collected by or provided to HOP will be used for purposes consistent with the way in which it was collected or provided, such as to:
In addition, we may use information you submit to the HOP Websites for research, advertising, or marketing purposes. If we do contact you for advertising or marketing purposes, we will always provide the ability to unsubscribe or opt-out of further communications by clicking “unsubscribe” at the bottom of each email and following the subsequent instructions.
Disclosure of Personal Information to Third Parties:
HOP will not sell, share, rent, or disclose to third parties any personally identifying information, such as name, mailing address, email address, telephone number, or other personal information which you voluntarily provide to us, unless we secure your permission to do so, except to:
Personal information that you provide voluntarily is only available to our employees managing this information and to contracted service providers for the purposes of providing services relating to our communications with you. Names, mailing addresses, e-mail addresses, and telephone numbers provided by users may be added to HOP’s system and used for future communications regarding updates to the HOP Websites, new products and services, upcoming events, and other matters.
HOP may work with third party vendors to provide users with its newsletters, updates, and communications services. While these vendors will have access to your personally identifiable information in order to provide email services, they are required to maintain the privacy of all information in their control.
Registering to Use the HOP Websites:
You may elect to register as a user of a HOP Website. A registered user is one who has elected to establish an ongoing, personalized experience with HOP through our website and related resources. A registered user will most often be a customer of heating fuel or related services. We may use personal information you submit to us as a registered user to manage your account. Additionally, we may use your personal information, whether acquired online or through some other means, for ordinary business transactions, such as scheduling fuel deliveries, reviewing service history, and facilitating payments. All payments or transaction that you carry out through the HOP Websites are processed by a third party vendor in accordance with such vendor’s policies, terms, and conditions. HOP does not retain any of your credit card or other payment information and is not liable for the security, actions, or performance of its payment processor.
You can let us know if you do not wish to receive communications or information from us by opting out at the time you give us your personal information or thereafter by sending us an email at firstname.lastname@example.org.
If you want to stop using your account you may deactivate it. When you deactivate your account, you will not be able to use our online services and your information will not be capable of being viewed through the HOP Websites. You may also request that HOP remove from its system any personal information you had previously provided. However, even after you submit a request to delete your information or deactivate your account, copies of your information including but not limited to name and email address may be retained by us as backup copies for legal and compliance reasons.
Users may modify, correct, change, update, obtain a summary of their personal records, or cause their personal records to be removed from our system by contacting us at email@example.com. To opt out of all email marketing messages from us, please send an email to firstname.lastname@example.org from the email address you wish to unsubscribe. Please clearly state in your email that you do not wish to be contacted at that particular email address. You can also click “unsubscribe,” which will appear at the bottom of any email communications from us.
Links to Third Party Websites:
The HOP Websites may contain links to other third party websites. HOP does not endorse, and is not responsible for, the privacy practices or the content of such other websites. We suggest that you review the privacy policies of these websites before accessing. We are not responsible for the content of third party websites or the actions of third party website operators.
Security and Protection of Personal Information:
All personal information you provide to us through the HOP Websites is stored on secure servers operated by us or our third party providers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology and processed by a third party vendor. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the HOP Websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone. Although we will do our best to protect your personal information, we cannot guarantee the security of your data. Any transmission is at your own risk. Once we have received your information, we will employ reasonable procedures and security features to guard against unauthorized access.
The following terms and conditions govern your access to and use of the HOP Websites, including any content, functionality, and services offered on or through the HOP Websites, whether as a guest or registered user.
Use of the HOP Websites and Content:
You are responsible for all activity that occurs within your account on a HOP Website. This means that you will:
You understand and acknowledge that you must not:
Intellectual Property Rights:
You acknowledge that ownership of all right, title, and interest to HOP intellectual property, which shall include without limitation, all trademarks and copyright, including, in all Content, and the components and source code of the HOP Websites and any features of the HOP Websites, shall remain vested solely in HOP. You further acknowledge that ownership of any improvements to the HOP Websites or any new programs, upgrades, modifications, or enhancements, even when such refinements result from your submission, feedback, or request, are and shall remain vested solely in HOP.
HOP respects the intellectual property and proprietary rights of others and we ask you do the same. You should assume that all text, designs, graphics, and images that you find on our Sites are subject to copyright, trademark, or other intellectual property or proprietary rights. Unauthorized use of any Content may violate intellectual property or other proprietary laws. You authorize HOP to cooperate with intellectual property owners who claim that you have infringed or may infringe on their proprietary rights. This cooperation includes, but is not limited to, disclosing your personal information and alleged infringing material to the intellectual property owner or its agent and destroying all alleged infringing material.
Third Party Websites:
The HOP Websites may provide links or references to third party websites or content not related to HOP. HOP makes no representations, warranties, or other commitments or endorsements whatsoever about any third party websites that may be referenced, accessible from, or linked to the HOP Websites. In addition, HOP is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties from the HOP Websites. It is up to you to take precautions to protect yourself from viruses, worms, and other potentially destructive programs, and to protect your personal information.
Assumption of Risk:
You use the Internet solely at your own risk and subject to all applicable local, state, national, and international laws, and regulations. While HOP has endeavored to create secure and reliable websites, please be advised that the confidentiality of any communication or material transmitted to or from the HOP Websites over the Internet cannot be guaranteed. Accordingly, HOP is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the HOP Websites, or for the consequences of any reliance on such information.
TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. HOP, ITS OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HOP MAKES NO WARRANTY OR GUARANTEE THAT THE HOP WEBSITES WILL BE UNINTERRUPTED, COMPLETE, TIMELY, SECURE, OR ERROR-FREE.
HOP does not want to receive confidential or proprietary information from you through the HOP Websites. Please note that any information or material sent to HOP will be deemed not to be confidential. By sending HOP any information or material, you grant HOP an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information.
HOP makes no representations that the HOP Websites are appropriate, available, or may be used outside the United States. Access to the HOP Websites may not be legal by certain persons or in certain jurisdictions. If you access the HOP Websites from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. By using the HOP Websites, you agree that any personal information which you provide will be treated in accordance with the laws of the United States.
HOP, in its sole discretion and without notice to you, may terminate the HOP Websites, your access to the HOP Websites, any feature of the HOP Websites, or your use of any feature or Content posted on the HOP Websites. HOP will not be liable to you or any third party for any suspension or termination of your access to your account, the HOP Websites, or its Content.
How to Contact Us:
Last Updated: December 28, 2016